“A person who sees quality and feels it as he works is a person who cares. A person who cares about what he sees and does is a person who is bound to have some characteristics of Quality”
Quality and Excellence are terms which are used by organisations across the world. The pursuit and measurement of quality has become an industry with a plethora of ideas on how to achieve a quality service or product. Housing Associations, like many public service providers do not have customers in the strictest sense of the word, since they cannot easily take their business elsewhere. Therefore, striving for and delivering quality services becomes even more important.
Read report from Task Force Quality